Privacy Policy
Last updated: April 13, 2025
1. Data Controller
- Controller: Albergo Elena
- Address: Viale delle Nazioni 145, Lido delle Nazioni (FE), Italy
- Phone: +39 0533 379039
- Email: info@albergoelena.com
2. Types of Data Collected
- Personal information: name, surname
- Contact details: email, phone number
- Browsing data: logs, cookies
- Booking and stay information
- Data provided via online forms
3. Purpose and Legal Basis of Processing
| Purpose | Legal Basis |
|---|---|
| Responding to form inquiries | User consent |
| Managing bookings | Contract execution |
| Legal and fiscal obligations | Legal obligation |
| Statistical analysis (anonymous) | Legitimate interest |
| Promotional communications | Explicit consent |
4. Processing Methods
Data is processed both electronically and on paper, using appropriate tools to ensure security and confidentiality, in compliance with Articles 5 and 32 of the GDPR.
5. Data Recipients
- Authorized internal staff
- Technical service providers
- Tax and legal consultants
- Competent authorities (upon request)
6. Data Retention Period
- Contact data: 12 months
- Booking data: 10 years (for fiscal obligations)
- Technical cookies: as per set expiration
- Marketing data: until consent is withdrawn
7. User Rights
Under Articles 15–22 of the GDPR, you have the right to:
- Access your data
- Rectify inaccuracies
- Request deletion
- Restrict processing
- Object to processing
- Data portability
- Lodge a complaint with the Data Protection Authority
8. Cookies and Similar Technologies
Our website uses:
- Technical cookies: necessary for site functionality
- Analytical cookies: anonymized for statistical purposes
- Third-party cookies (e.g., Google Maps)
See our Cookie Policy for more information.
9. Data Transfers Outside the EU
Data is not transferred outside the EU. Any future transfers will comply with GDPR safeguards.
10. Security Measures
- SSL certificate
- Regular backups
- Restricted and protected data access
- Updated plugins and CMS
11. Changes to This Privacy Policy
We reserve the right to modify this policy at any time. Changes will be posted on this page.
12. Contact for Exercising Rights
- Email: info@albergoelena.com
- Mail: Albergo Elena – Viale delle Nazioni 145, Lido delle Nazioni (FE), Italy
13. FAQs
Do you use my data for advertising? Only with your explicit consent.
Can I delete my data? Yes, unless retention is required by law.
Do you sell my data? No, we never sell or share your data for commercial purposes.
How can I know what data you have? You can request access at any time.
14. Summary
- We only process necessary data
- Consent is always collected where required
- Your data is protected
- You are free to exercise your rights
- No unauthorized commercial use